Frequently Asked Questions

What file type should I upload?

We recommend a high-quality PNG with a transparent background at 300 DPI whenever possible. Artwork is printed as received, so please check your file carefully before submitting.

Do you remove backgrounds?

No. Artwork must be submitted ready to print. If you don't want a background printed, make sure it is truly transparent before uploading.

What size should I order?

Transfer size depends on the garment and design. Check our Transfer Sizing Guide for recommended adult, youth, infant, and left-chest sizes.

Which gang sheet option should I use?

Choose We Build Your Gang Sheet if you want the easiest option. Use our Online Gang Sheet Builder if you want complete control over your layout, or shop Premade Gang Sheets for ready-to-print designs.

How fast will my DTF order be ready?

Our standard cutoff is 1 PM Monday–Friday. DTF orders placed before the cutoff are generally ready for pickup or shipping the same business day. Orders after 1 PM are generally completed the next business day.

Do you offer local pickup?

Yes! Select Local Pickup during checkout, and you'll be notified when your order is ready.

How do I press my DTF transfers?

Our recommended starting settings are 280°F for 10 seconds with medium-firm pressure, followed by a covered repress for 5–10 seconds.

Can you change my order after I submit it?

Our production process is highly automated, so orders can move into production quickly. Changes or additions cannot be guaranteed after checkout. Please review everything before submitting.

Why do my colors look different from my screen?

Screens and printers produce color differently, so some variation is normal. If an exact color is important, we recommend ordering a test print before placing a large order.

How long does custom engraving take?

Turnaround varies by product. Custom patches are approximately 1–3 business days, while YETI products are approximately 5–7 business days. Shipping time, weekends, and holidays are not included.

What if I have a problem with my order?

Contact us with your order number, a description of the issue, and clear photos. This gives us the information we need to review the problem and help as quickly as possible.