Policies

Please review our policies before placing your order. Our goal is to keep ordering simple while making sure your order moves through production as quickly as possible.

Artwork

We print artwork as received. Customers are responsible for checking artwork quality, resolution, sizing, spelling, backgrounds, and transparency before submitting an order.

We do not automatically remove backgrounds, correct artwork, resize designs, or fix low-resolution files.

Order Changes

Our production process is highly automated, and orders may enter production shortly after checkout.

Because of this, changes, cancellations, or additions cannot be guaranteed once an order has been submitted.

Please review your entire order carefully before checkout.

Refunds & Reprints

Because our products are custom-made, we do not offer refunds or reprints for issues caused by customer-submitted artwork, incorrect sizing, spelling errors, unwanted backgrounds, or incorrect selections.

If we make an error with your order, please contact us with your order number and clear photos so we can review the issue.

Shipping

Shipping labels are purchased through our automated system and shipping charges are generally non-refundable.

Once a package has been transferred to UPS, carrier delays and delivery times are outside of our control.

Turnaround Times

Turnaround varies by product. DTF orders generally follow our 1 PM Monday–Friday cutoff, while custom products may require additional production time.

Turnaround estimates do not include weekends, holidays, or shipping transit time.

Custom & Personalized Products

Please carefully check all names, dates, spelling, artwork, and personalization before ordering.

Custom and personalized products cannot generally be changed or canceled once production has started.

Need Help?

If there's a problem with your order, contact Southeast Prints with your order number, a description of the issue, and clear photos. We'll review the order and determine the appropriate next steps.